What is Digital Crates?

Digital Crates is an online store offering ready-to-use digital products such as Excel templates, business tools, design templates, eBooks and guides.

How will I receive my product?

After successful payment, your digital product will be available for download. You can also access eligible purchases from your account.

Will I receive a physical product?

No. All products sold on Digital Crates are digital downloads only. No physical item will be shipped.

Can I edit the downloaded files?

Most of our templates are editable and customizable. Please check the individual product description for specific details.

Which software do I need?

Software requirements depend on the product. For example, Excel templates may require Microsoft Excel. Compatibility details are mentioned on each product page.

Is payment secure?

Yes. Payments are processed through trusted and secure payment service providers.

I did not receive my download. What should I do?

Please check your account and order confirmation email first. If you still cannot access your product, contact our support team.

Can I get a refund?

Because our products are digital downloads, refund eligibility may be limited once a product has been accessed or downloaded. Please check our Refund Policy for complete details.

Can I share or resell purchased products?

No, unless a product specifically includes resale or redistribution rights. Products are generally intended for the purchaser’s own use.